Warranty & Returns Policy

Warranty & Returns Policy

At Aldea Design, we stand behind the quality of our products and want you to be completely satisfied with your purchase. Our warranty and returns policy is designed to ensure that you have peace of mind when shopping with us. Here’s what you need to know:

1. Warranty Coverage:

  • We offer a [insert warranty period] warranty on all our furniture against manufacturing defects and workmanship issues.
  • If you experience any defects or issues with your furniture during the warranty period, we will repair or replace the item at no additional cost to you.

2. Exclusions:

  • Our warranty does not cover normal wear and tear, damage caused by accidents, misuse, or improper care and maintenance.
  • Damage resulting from exposure to extreme temperatures, humidity, or environmental factors beyond our control is also not covered under warranty.

3. Returns and Exchanges:

  • If you are not completely satisfied with your purchase, you may return the item within [insert return period] days for a full refund or exchange, minus any shipping and handling fees.
  • To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it.
  • Please contact our customer service team to initiate a return or exchange process. We will provide you with a return authorization number and instructions on how to return the item.

4. Return Shipping:

  • You are responsible for the cost of return shipping unless the item is being returned due to a manufacturing defect or damage in transit.
  • We recommend using a trackable shipping method and insuring the package for its full value to ensure it arrives safely.

5. Refunds:

  • Once we receive and inspect the returned item, we will process your refund within [insert refund timeframe] days.
  • Refunds will be issued to the original method of payment used for the purchase.

6. Damaged or Defective Items:

  • If your item arrives damaged or defective, please contact us immediately. We will arrange for a replacement or refund, and cover any return shipping costs.

7. Customer Satisfaction Guarantee:

  • Your satisfaction is our top priority. If you have any questions or concerns about your purchase, please don’t hesitate to contact our customer service team. We are here to help and will do everything we can to ensure your experience with Aldea Design is positive.

8. Contact Us:

  • If you need assistance with a warranty claim, return, or exchange, please contact our customer service team:


  • Please retain your original purchase receipt or order confirmation email as proof of purchase, as it may be required to process warranty claims or returns.

Thank you for choosing Aldea Design. We appreciate your business and look forward to serving you again in the future.