Shipping & Delivery

Shipping & Delivery FAQ

1. What are your shipping options and delivery times?

We offer several shipping options to meet your needs:

  • Standard Shipping: Delivery within 12-30 business days.
  • Express Shipping: Delivery within 7-12 business days.
  • International Shipping: Delivery times vary by country and may take up to 14 business days or more.

2. How much does shipping cost?

Shipping costs are calculated at checkout based on the total weight of your order and your delivery location. We occasionally offer free shipping promotions, so please check our website or subscribe to our newsletter for updates.

3. Do you ship internationally?

Yes, we ship to many countries around the world. Please note that international shipping rates and delivery times vary depending on the destination. Additional customs fees or import taxes may apply and are the responsibility of the customer.

4. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number on the courier's website to monitor the status and location of your shipment.

5. What should I do if my order hasn’t arrived within the expected delivery time?

If your order has not arrived within the expected delivery time, please check the tracking information provided. If the tracking information is not available or if there are any issues, please contact our customer service team at +447377774188 or ask on WhatsApp or email us at

6. Can I change my shipping address after placing an order?

If you need to change your shipping address, please contact us as soon as possible. We will do our best to update the address if the order has not yet been processed or shipped. However, we cannot guarantee changes if the order is already in transit.

7. What should I do if my order arrives damaged?

If your order arrives damaged, please contact our customer service immediately. Provide your order number and photos of the damaged items. We will arrange for a replacement or refund and cover all associated costs.

8. Do you offer in-home delivery and assembly services?

Yes, we offer in-home delivery and assembly services for an additional fee. This service can be selected during checkout. Our professional team will deliver your furniture to your home and assemble it in the room of your choice.

9. What are the shipping restrictions?

Some items may have shipping restrictions due to size, weight, or destination. These restrictions will be noted on the product page. Additionally, certain remote areas may have limited delivery services, which could affect delivery times and availability.

10. Can I schedule a specific delivery time?

For larger items or in-home delivery services, we may be able to schedule a specific delivery time. Please contact our customer service team to discuss your delivery preferences and see if this option is available for your order.

11. What happens if I’m not home when my order arrives?

If you are not home when your order arrives, the courier may leave a notice with instructions for redelivery or for picking up your package from a local depot. For larger items, our delivery team will contact you to arrange a suitable delivery time.

This Shipping & Delivery FAQ provides your customers with detailed information about the shipping process, helping to set clear expectations and improve their shopping experience.