FAQ

FAQ for Your Shopify Furniture Store

1. How can I place an order?

To place an order, select the products you like and add them to your cart. Then proceed to your cart and follow the instructions to complete the purchase.

2. What payment methods do you accept?

We accept the following payment methods:

  • Credit and debit cards (Visa, MasterCard, American Express)
  • PayPal
  • Shopify Payments
  • Other local payment systems depending on your region

3. How is delivery handled?

We offer several delivery options:

  • Standard Delivery:  12-30 working days
  • Express Delivery: 6-12 business days
  • International Shipping: delivery times vary by country

All orders are processed and shipped within 1-2 business days.

4. How can I track my order?

Once your order is shipped, you will receive an email or whatsapp  . You can use this number on the courier service’s website to track the status of your delivery.

5. Can I return or exchange an item?

Yes, you can return or exchange an item within 14 days of receiving it. The item must be in its original condition, unused, and in its original packaging. Please contact our customer service for return instructions.

6. What should I do if I receive a damaged item?

If you receive a damaged item, please contact our customer service as soon as possible. We will arrange for a replacement or refund and cover all associated costs.

7. Do you offer warranties on your furniture?

Yes, we offer warranties on all our products. The warranty period varies depending on the product. Detailed warranty information is available on each product’s page.

8. How can I contact your customer service?

You can reach us through:

  • Email: info@aldeadesign.co.uk
  • Phone: +447377774188
  • Online chat on our website

9. Do you offer furniture assembly services?

Yes, we offer furniture assembly services for an additional fee. Please select the "Assembly" option at checkout or contact our customer service for more information.

10. Can I change or cancel my order after it has been placed?

If you need to make changes or cancel your order, please contact us as soon as possible. We will try to accommodate your request, but we cannot guarantee changes or cancellations if the order has already been processed.

11. Do you have physical stores?

At the moment, we operate exclusively online. This allows us to offer you the best prices and a wide range of products.

12. Do you offer discounts or promotions?

Yes, we regularly run promotions and offer discounts on various products. Subscribe to our newsletter to stay updated on special offers and news.

This FAQ section will help your customers find answers to common questions and enhance their experience with your store.

How much is furniture shipping?

Delivery charges are based on your location, the weight and dimensions of the consignment and are automatically updated upon checkout prior to order confirmation once correct UK post code is entered. We charge a $99 shipping fee per order amount less than $400. And we offer fast FREE Delivery for minimal order amount $400. More about shipping rates.

How long will I wait for my order?

Most of our products typically ship within 1-3 weeks and transit times can vary depending where you are. You’ll find an estimated delivery date on every product’s page. Lead times will vary between products and delays can occur, but we’ll keep you informed of any changes.

What is the warranty on your furniture?

We offer 1 year warranty on all our furniture. We source our furniture from carefully chosen, reliable manufacturers who share our belief in providing quality items that are durable and represent value for money.

Can I pay cash on delivery?

No, it is no longer possible to pay by cash on delivery.

Can I pay by credit card, Stripe or PayPal?

Yes, we accept payments by credit card and Stripe or PayPal secure payment methods.

Are there other sizes of your furniture available?

Aldea Design online store sells modular furniture in standard sizes. There are many of furniture units the most common sizes in width, height and depth. You can use special filters that you can find in each section.

Do you have your own showroom?

No, we don't have our own showroom.

Are the furniture fitted or it need to be assembled?

Normally we deliver furniture disassembled. It is designed for self-assembly. Our customers receive flat packed furniture together with user friendly assembly instruction which helps easily and quickly assemble furniture. However, if you want someone to assemble your furniture then we may provide assembly service for our customers.

Is the assembly included in the furniture price?

Furniture assembly is not included in the price we offer. This service is at the express request of the customer and varies from the type of furniture purchased and the delivery destination.

Are the furniture prices inclusive of VAT?

Yes. All furniture prices displayed on our site include VAT.

I have completed the order but have not received confirmation.

It rarely happens but it can happen, that the confirmation e-mail is seen by the e-mail system but is not delivered to the customer or arrives in the form of spam because it has been blocked by his mail client. In these cases, our advice is to contact us in any way convenient for you: just call or text in WhatsApp or to write us an e-mail indicating the problem.

How long do I have to decide to change my order (eg color, furniture code or model ...)?

You can change your order no later than 3 days from receipt of payment . Any exceptions may be agreed individually if the chosen item allows it.

Can I order furniture for long-term delivery (in a few months)?

Yes. You can order a product and delivery can take place even after a few months, in order to confirm the price of the current promotion. The order must be confirmed by the total payment of the amount. As the delivery date approaches, the customer is advised to receive the order. If in the meantime the house or the room is not yet ready, you can still postpone the delivery for a few days.